We will ship from our nearly warehouses in CA state of USA, NJ state of USA, Germany, France, Poland and UK. We will ship to you from the warehouse closest to you.
DetailIs there sales taxes and customs duties?
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No sale taxes will be charged if buyers located in US/UK/EU will no need to pay customs duties. For other countries, prices are not covering customs taxes! Please note some of the countries may be customs/import duties to pay depending on the value of the goods, these are the responsibility of the buyer. If you are unsure please check your local customs office. So please don’t buy if you are not from the countries that we support to ship to.
How to start a return?
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Start a easy return within 14 days of delivery. Return items should be in its original condition and packing. Please clean the goods before you pack it and ensure all accessories are inside. Please contact us at ebikescootermall@gmail.com, you will receive an email for return details.
Help! I've got a technical problem, who do I contact?
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No worries. We've got excellent customer service, helping you with every turn or twist in the road. Our knowledgeable teamwill get you back on your ride, in no time at all. Email us on Ebikescootermall@gmail.com Timing (Monday - Saturday | 9am - 5pm).
When can I collect my bike from my local store?
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We have service points in some countries and regions. If you want to pick up the goods in the store, please contact us in advance. We will search for nearby service points for you
How can I track my order?
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You can login to your account to track your order and get updates. You can also check out from Track My Order
Frequently Asked Questions
Still have questions? Send us your questions by filling out the form below, we will be happy to assist you.
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