Shipping and Delivery Policy
1. Order Processing & Delivery Timelines
Our team ensures that your order is processed and delivered within the estimated timeframes below:
| Product Type | Shipping Fee | Processing Time | USA / UK / EU Delivery | Canada / Australia Delivery |
|---|---|---|---|---|
| E-bikes & Scooters | FREE | 2-3 Business Days | 3-8 Business Days | 3-10 Business Days |
| All Accessories | FREE | 2-3 Business Days | 3-20 Business Days | 3-20 Business Days |
2. Standard Free Shipping Coverage (Europe)
The following European countries qualify for Free Standard Shipping:
- 🇦🇹 Austria
- 🇧🇪 Belgium
- 🇧🇬 Bulgaria
- 🇭🇷 Croatia
- 🇨🇿 Czechia
- 🇩🇰 Denmark
- 🇪🇪 Estonia
- 🇫🇮 Finland
- 🇫🇷 France
- 🇩🇪 Germany
- 🇭🇺 Hungary
- 🇮🇪 Ireland
- 🇮🇹 Italy*
- 🇱🇻 Latvia
- 🇱🇮 Liechtenstein
- 🇱🇹 Lithuania
- 🇱🇺 Luxembourg
- 🇳🇱 Netherlands
- 🇵🇱 Poland
- 🇵🇹 Portugal*
- 🇷🇴 Romania
- 🇸🇰 Slovakia
- 🇸🇮 Slovenia
- 🇪🇸 Spain*
- 🇸🇪 Sweden
3. Exceptions & Surcharges
| Destination | Conditions | Policy / Fee |
|---|---|---|
| Italy (Sassari, Trapani) | Island delivery surcharge | 80€ Extra |
| Greece (Mainland & Islands) | Standard Shipping | 20€ Extra |
| Canada (Remote) | NT, NU, YT | No Shipping Service |
| Australia (Remote) | NT, TAS, WA | No Shipping Service |
⚠️ Service Exclusions:
We currently do not ship to the following regions:
- Europe: Moldova, Monaco, North Macedonia, San Marino, Serbia, Spain (Canary Islands), Portugal (Azores, Madeira).
- Canada: Northwest Territories (NT), Nunavut (NU), Yukon (YT).
- Australia: Northern Territory (NT), Tasmania (TAS), Western Australia (WA).
4. Important Policies
- Tracking: You will receive a tracking number via email once dispatched. Track your parcel on our [Order Tracking] page.
- Restrictions: We cannot deliver to PO Boxes, APO/FPO addresses, or military bases.
- Address Changes: Changes made after dispatch may incur an interception fee from the carrier.