Warranty Policy
All EbikeScooterMall products are covered under our 1-2 year all-inclusive warranty for the original owner against all manufacturing defects. This policy ensures peace of mind for your green travel journey.
Warranty Registration: The warranty is registered automatically when the initial purchaser orders in our shop. The warranty starts from the date the owner receives the product.
1. E-Bike & E-Scooter Warranty Matrix
| Category | Parts Covered | Warranty Period | Solution |
|---|---|---|---|
| Frame | Aluminum/Carbon Fiber Frames, Rigid Forks | 24 Months (2 Years) | Replacement Frame |
| Core Power | Motors, Lithium Batteries, Controllers, LCD Displays, Chargers | 12 Months (1 Year) | Free Parts/Repair |
| Functional Parts | Handlebars, Stem, Front/Rear Lights, Throttle, Wiring Harness | 6 Months | Replacement Parts |
| Braking System | Brake Levers, Calipers, Hydraulic Lines | 6 Months | Replacement Parts |
| Wear & Tear | Tires, Tubes, Brake Pads, Spokes, Chains, Pedals, Saddles | 15 Days | DOA Only |
2. Accessories Warranty Matrix
For independent parts purchased through our Accessories section:
| Accessory Category | Sub-Items Included | Warranty Period |
|---|---|---|
| Power & Electrical | Separate Batteries, Motors, Controllers, Displays | 12 Months |
| Safety & Gear | Helmets, Cycling Glasses, Smart Locks, Mirrors, Lights | 6 Months |
| Performance & Mechanical | Shock Absorbing, Fenders, Kickstands, Mechanical Brakes | 6 Months |
| Comfort & Storage | Seats, Baskets, Bags, Phone Holders, Covers, Mats | 3 Months |
| Maintenance & Tools | Multi-tools, Pumps, Replacement Buttons/Switches | 30 Days |
3. Warranty Exclusions
The warranty does NOT cover the following circumstances:
- Normal Wear & Tear: Natural degradation of tires, brake pads, and chains through use.
- User Abuse: Damage from accidents, stunting, racing, or improper storage.
- Water Damage: Corrosion of electrical components due to exposure to moisture or immersion.
- Unauthorized Modification: Any irreversible modification (drilling/welding) or 3rd-party software "rooting".
- Free Gifts: All free accessories provided with a purchase are not covered by warranty.
4. Claims & Shipping Responsibilities
- How to Claim: Send an email to EbikeScooterMall@gmail.com with your Order Number and photo/video evidence.
- Shipping Damage: Must be reported within 7 days of receipt with proof of damaged packaging.
-
Shipping Costs:
- Within 7 days of receipt: We cover parts and shipping.
- After 7 days: We provide Free Parts, but the Customer is responsible for shipping costs.
- Labor: We do not reimburse labor charges for part replacements performed by 3rd-party shops.
Need to Make a Warranty Claim?
Our technical support team is ready to assist you within 24 business hours.
✉ CONTACT SUPPORT TEAM